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Frequently Asked Questions

Here at Bed Arena we want our customers to be able to buy one of our products with confidence, so we have compiled a selection of frequently asked questions by our customers, so as to be able to help you make the right purchase for your needs. We periodically update this list of FAQs when we are asked unlisted FAQs, so that the list is as comprehensive as possible. If you do not find an answer to your question, please contact us by emailing: [email protected] and our customer service team will be happy to help.

Is there a maximum weight for the mattress?

It's not recommended to use a mattress over 46kg when operating the gas pistons of any of our Ottoman beds.



How long will take time for delivery?

Delivery can take upto 7 to 10 days, as each bed is made to order and therefore time to dispatch will depend on the factory and how many orders they have at the time.



What is the Finance purchase option that you offer?

Please click this link for full information - Snap Finance - Hello 15



How long is the Warranty?

Our Product Warranty is valid for 12 months from the date of delivery of the product.

For further information click on the following link - Bed Arena Warranty

Is this bed available with different legs, for example, oak or black legs?

Currently we don’t offer different legs to go with the beds.



Is this bed self assembly?

Yes it is self assembly, the instructions are clear and it should not take two people very long to assemble it at all.



Does this come in super king size?

All of our bed ranges are available in the super king size.



What is the storage height inside the bed in cm? 

The storage height of our Ottomans is approximately 26.5cm. 



What is recommended mattress dimensions for king size? Is European king size (200cm long) suitable?

Our King Size is made to fit a UK standard King Size mattress, which measures 200cm x 150cm. An EU King Size is not too long but it would be too wide by about 5cm on each side.


Does the bed require assembly?

Whilst everything is supplied flat pack, following the straight forward and concise instructions, assembly should not take two people more than a few hours.

Does it come assembled?

Our Ottoman beds do not come assembled, however using the concise and easy to follow instructions provided, it should not take two adults more than two hours to fully build. 



Does the headboard have to be mounted or is it possible to choose to use the bed without it?

All our headboards can be mounted to the bed frame.



Do your Ottoman beds come with headboard?

All our Ottomans come as a complete bed; headboard, footboard, side rails and the Ottoman Gas lift system are all included. Just use the concise and easy to follow instructions provided, it should not take two adults more than two hours to fully build.



How wide is opening of the ottoman storage?

All our Ottoman Storage beds open to approximately 45-50 degrees when fully lifted and gives full access to the storage compartment. 



Is this a solid or slatted Base?

All our Ottomans have a solid platform base. 



What is the storage capacity (in litres) of the ottoman base?

The storage capacity of the bed depends on the size of the bed you order. The depth is always 22.5 and the 4ft6, 5ft, and the 6ft have width and length of 133 x 192.5, 149 x 205, 179 x 205 in cm or 576L, 687L, and 825L approximately.



Does this bed come in manageable pieces? Would you be able to give me an idea of the dimensions of the largest item in the pack?

The largest box size for our Ottoman beds depends on what size bed you have purchased. For the 6ft, the largest box size is 186 x 12.5 x 123 cm. The 5ft has the largest box at 156 x 11 x 105.5 cm. The 4ft6 has the largest box at 140 x 9.5 x 37.5 cm.  (Dimensions are approx.)


Does the mattress rest on a solid surface or slats?? Looking at the pictures it appears the mattress rests on a solid base with metal components running along the sides for the hinges for the ottoman. Are the pistons gas??

All the Ottoman beds have a solid base, not slats. There is a gas piston mechanism that aids in the lifting of the ottoman storage bed, yes. 



Is this bed self assembly?

Yes it is self assembly, the instructions are clear and it should not take two people very long to assemble it at all. 



I like a high headboard - is it possible to lift the headboard higher? 

Unfortunately the headboard is in a fixed position. We do however offer a range of Ottoman beds that have higher headboards so feel free to browse. It is unlikely you will find a headboard that can be adjusted as that would create a gap. 



What is the depth of the storage?

The depth of storage in an Ottoman is 22.5cm. 



Hi do you do an assembly service please?

Unfortunately we do not offer an assembly service but all our beds comes with concise and clear instructions. It shouldn't take two adults more than an hour to assemble. 



What is the weight limit on this bed? 

The maximum weight of the mattress allowed on our Ottomans, in order for the pistons to work, is 45kg. 



Is this a flat pack?

Yes, just use the concise and easy to follow instructions provided, it should not take two adults more than two hours to fully build.



Does this frame come with a headboard?

Yes, all our beds come with headboards.



The Ottoman is not closing and I have followed all the steps. What do I do now? 

If after putting the mattress on the bed it is still not closing, please contact us on [email protected] and we will offer advice or arrange replacement parts being sent out to you.